PAIA manual

Last updated: 31 October 2026

This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended by POPIA.

1. Company details

[REGISTERED COMPANY NAME] (Pty) Ltd · Reg. no. [REG. NO.]
Information Officer: [INFORMATION OFFICER NAME]
Address: [PHYSICAL ADDRESS], Centurion, Gauteng
Phone: [PHONE NUMBER] · Email: [SUPPORT EMAIL]

2. Guide by the Information Regulator

The Information Regulator’s guide on how to use PAIA is available at inforegulator.org.za.

3. Records held

• Company records: incorporation documents and statutory registers
• Financial and tax records
• Customer records: orders, quotes, invoices and correspondence
• Supplier and distributor agreements
• Website and IT records

4. Processing of personal information

Categories of data subjects include customers, suppliers and website visitors. The purposes of processing, recipients and security measures are described in our Privacy policy.

5. Requesting a record

Requests must be made on the prescribed Form 2 and sent to the Information Officer. Prescribed fees may apply. We will respond within 30 days.

6. Availability

This manual is available on our website and at our offices.