Warranty

Last updated: 31 October 2026

All products we sell are new (unless clearly marked as clearance or open-box) and are sourced through authorised South African distribution channels.

Statutory warranty

Every product carries the six-month implied warranty of quality under section 56 of the Consumer Protection Act.

Manufacturer warranty

Most products also carry a manufacturer or distributor warranty, typically 12 to 36 months depending on the brand and product. Where a manufacturer runs its own service centres (for example, some laptop brands), warranty claims after the first 6 months may need to be logged directly with that manufacturer. We will assist you with the process.

What is not covered

• Physical damage, liquid damage or damage from power surges and lightning
• Consumables such as ink, toner, print heads and batteries beyond their rated life
• Software issues, viruses, and data loss — please back up before sending a device in
• Products with tampered or removed serial numbers

Logging a claim

Email [SUPPORT EMAIL] with your order number, the product serial number and a description of the fault. Turnaround times depend on the supplier’s assessment and are typically 7–21 business days.